| See also, in The AngloFILE: | |
France Télécom is
the dominant national supplier of landline telephone lines, cellular
telephone, Internet packages and TV.
| France Télécom/Orange has an English-speaking
customer service |
Tel: 0800 364
775 |
| English-speaking hotline (calling from outside France): |
Tel: + 33 1 55 78
60 56 |
| English-language service is open Monday to Friday
09:00-17:00 |
Website
(in French) |
Getting
Connected: Telephone
To have a domestic landline telephone installed, connected or reconnected,
apply at the local France Télécom office or Freecall: 1014.
- To find a local agency use the search box and enter France Télécom
under "Quoi, Qui" and the name of the nearest main town under
"Ou" in the French Yellow Pages: Pages
Jaunes
When requesting a line installation or connection the following are required:
- Proof of identification
- Proof of address: a recent electricity bill, a tax bill or a rental
contract
France Télécom has a separate business line division, the Agences Professionnels.
A business registration number (SIREN) is required when applying to prove that
the business exists legally. Freecall: 1016.
If a property has a line installed,
the account can be transferred to the name of the new occupant; re-connection
can be arranged.
Bills (factures) include VAT (TVA) at 19,6%, and are sent every two months.
They can be paid by direct debit, in cash at a post office, by cheque or TIP (Titre
Interbancaire de Paiement) or online.
Registration for online payments requires the France Télécom client number
printed at the top of an invoice, and a RIB from the back or ATM. Payments can
be made monthly or bi-monthly by credit card.
- For information on paying online (facture sur la net): Click
here (in French)
- Interactive map to find address and contacts of local France Télécom
agency: Click
here
Second home in France
A landline telephone service can be made dormant in times of absence if the
subscription held with France Télécom is for a residence secondaire.
This allows the subscriber to only pay for the service while the property is
occupied.
- To deactivate or reactivate the service call giving instructions at least
24 hours before departure/arrival
Tel: 1014
Getting Connected: Internet
Handy Numbers
English speaking customer service
Open Monday to Friday 09:00-17:00 |
Toll Free: 0800 364 775 |
| English speaking hotline (call from outside France) |
+ 33 1 55 78 60 56 |
| Call centre open daily, 24 hours a day (24/7) |
3000 |
| After sales service |
1013 |
| Customer services |
1014 |
| Business service |
1015 |
| Technical assistance (24/7) |
3900 |
|
Minitel directory enquiries in English |
3611 |
| International directory calls (24h, 7
days/week) |
118 700 |
| Call return (the last number to call your
phone) |
3131 |
|
To call the number |
5 |
| Reverse charge call |
3006 |
| Hide caller ID (calling out) |
3615 |
| France Télécom voicemail |
3103 |
| Conference call |
3621 |
| Speaking clock/Telephone time/Dial Time |
3699 |
| To call out of France dial exit code |
00 followed by country code and number |
|
To call into France dial entry code |
33 followed by French number excluding 0 |
| Find an international dialing code |
Website |
Directories
Further Information
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Page generated at 09:15; Saturday, May 17, 2008This is the "Telephone & Internet in France" INFOrmation Page at AngloINFO Poitou-Charentes. AngloINFO Poitou-Charentes's INFOrmation Pages provide an online encyclopaedia covering all aspects of "Life in the Poitou-Charentes, in English!". AngloINFO Poitou-Charentes is your Poitou-Charentes information source, for everyone living in Poitou-Charentes or moving to Poitou-Charentes, covering everything from the Poitou-Charentes property and real estate contacts you need before and during your move to France, to all aspects of everyday life in the Poitou-Charentes international community for those living their lives in France. |
